Terms of service

Terms of service

1. Who we are. 247 Kisten, Binnenhaven 28 Unit B, 7547 BH Enschede, the Netherlands. Chamber of Commerce (KvK) 99842580, VAT NL005414124B34. Email: info@247kisten.nl. These terms apply to every quote, order and delivery made through www.247kisten.nl.

2. Prices and quotes. Prices are in euros and include 21% Dutch VAT unless shown as excluding VAT. A price from the online calculator is valid for 24 hours, as stated with the quote. Personal quotes for large or special crates are valid for 7 days. Obvious errors in prices or specifications do not bind us.

3. Your order. An order is confirmed when you receive our order confirmation by email. For made-to-order crates you are responsible for the dimensions, weights and specifications you enter; we build exactly to them. Check them carefully before you order.

4. Payment. You pay through the Shopify checkout or the payment link in our invoice, by the methods shown there. Business customers can pay by invoice only when we agree this in the order confirmation. We start production of made-to-order crates after payment has been received, unless agreed otherwise in writing.

5. Delivery. Production times, shipping methods and delivery terms are described in our Shipping policy. Delivery dates are estimates; a delay does not entitle you to compensation unless we agreed a firm date in writing. Risk passes to you when the goods are delivered or collected.

6. Ownership. Goods remain our property until you have paid in full.

7. Returns and complaints. Withdrawal, returns and defects are described in our Refund policy. Report complaints to info@247kisten.nl; we reply within 5 working days.

8. Use of our crates. Our crates are packaging. You are responsible for choosing a crate suited to the weight, shape and handling of your load, and for packing, securing and lashing the goods inside. The load capacities we state are estimates for loads spread evenly over the base. We gladly advise you; contact us before you order if in doubt.

9. Liability. For business customers, our liability is limited to the invoice value of the crate concerned and does not cover indirect or consequential damage, such as damage to the goods packed in the crate, lost profit or delay, except in case of intent or gross negligence. Nothing in these terms limits the statutory rights of consumers.

10. Export. Our crates are made from manufactured wood (OSB and plywood), which is exempt from ISPM 15. You are responsible for any other import rules of the destination country.

11. Privacy. We handle your personal data as described in our Privacy policy.

12. Law and disputes. Dutch law applies. Disputes go to the Rechtbank Overijssel (District Court of Overijssel), without affecting a consumer's right to go to the court of their own place of residence.