Refund policy

Refund and return policy

Made-to-order crates cannot be returned. Crates built to the dimensions or specifications you give us are made for you alone. Under Dutch law (article 6:230p of the Dutch Civil Code) the 14-day right of withdrawal does not apply to these goods. We do of course fix defects; see below.

Stock crates: 14 days to change your mind (consumers). If you buy a new or used crate from stock as a consumer, you can withdraw from the purchase within 14 days of receiving it, without giving a reason.

1. Tell us within those 14 days by email to info@247kisten.nl, with your order number. You can use the EU model withdrawal form, but you do not have to.
2. Send the crate back, or have it collected, within 14 days after telling us. Return it unused and in its original state, flat-packed if it was delivered flat-packed.
3. You pay the cost of returning the crate. Please contact our customer service for the exact return cost.
4. We refund the purchase price and the original standard shipping cost within 14 days of receiving your withdrawal, using the payment method you used. We may wait with the refund until we have received the crate back.

Business customers. The right of withdrawal applies to consumers only. Orders placed by companies cannot be cancelled once production has started, except by written agreement.

Defects and wrong deliveries. If a crate is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and photos. We repair it, replace it or refund it, at our cost. This does not limit your statutory rights as a consumer.

Used crates. Used crates are sold in the condition and grade described on the product page (Grade A, B or C). Normal signs of earlier use that match the grade are not a defect.

Cancelling a made-to-order crate. You can cancel free of charge until production starts. After that, the full price is due.