Shipping policy

Shipping policy

Where we deliver. We deliver to the European Union. For other destinations, contact us at info@247kisten.nl and we will quote transport separately.

Production time. Made-to-order crates are produced in 2 to 4 working days after we have confirmed your order and received payment. Larger orders can take longer; we tell you the expected date before you pay. Stock crates are ready to ship within 1 working day.

Rush and Express. With Rush, orders confirmed before 12:00 ship the next working day. With Express, orders confirmed before 10:00 ship the same working day. Working days are Monday to Friday, Amsterdam time, excluding Dutch public holidays. An order confirmed after the cut-off or at the weekend counts as placed on the next working day.

How we ship.

Shipment	Method	Usual transit time
Flat-packed crates under 20 kg and under 100 cm long	Courier (parcel)	1–3 working days
Larger crates, assembled crates and larger orders	Pallet freight or dedicated transport	2–5 working days

Crates are delivered flat-packed unless you choose assembly when you order.

Shipping costs. The price calculator shows the freight cost to your postcode before you order. Stock crates show their shipping cost at checkout. All prices include Dutch VAT unless stated otherwise.

Pickup. You can collect your order at Binnenhaven 28 Unit B, 7547 BH Enschede by appointment, free of shipping costs.

Delivery. Pallet freight is delivered by a truck with a tail lift, to the kerbside or loading dock; the driver does not carry goods inside. Make sure someone is present to receive the delivery and that the address can be reached by truck.

Damage in transit. Check the shipment when it arrives. Note any visible damage on the carrier's delivery note and send us photos within 48 hours at info@247kisten.nl. We then arrange a replacement or repair with you.